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Legal Terms for Malaysia Accounts

We set out the rules for account use, data handling and request handling in one place so you can check them before you open an account.

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REQUEST CHANNELS

Where to Send Legal Requests

When your question is about a policy, we want the shortest route to the right record.

Live chat Use chat from your account when you want a quick read on terms, access…
Email Write to us if you need a copy of the policy that applied to…
Request form Use the form for change requests, cookie questions or a stored-data file request.
RECORD HANDLING

How We Handle Records

We keep this part practical. Data is used to run your account, confirm requests and keep a trace of changes, while cookies help the browser remember settings and session state.

Data use

We collect the details needed to run the account, answer legal questions and keep a change trail. Access is limited to staff who need the record, and we use it only for the stated purpose.

Cookies

Cookies help us remember language, session state and your notice choices. They also let us recognise whether you have already seen a policy update, so the page does not reset every time you return.

Account security

We ask you to keep your login private and to check for unusual activity. If you see a change you did not make, contact us quickly so we can lock the thread and look at the record.

Record retention

We keep records only for the period needed for account operation, legal duties and dispute handling. After that, the file is removed or anonymised according to the policy that applies to the record.

Access requests

If you want to see the details we hold, send a clear request with your account email and the page date. We will confirm what can be shared under local law and reply through the same channel.

Change requests

To request a correction, tell us exactly which field is wrong and attach the current record where possible. We will check the file, ask for more detail if needed and note the change once it is approved.

Questions on Policy and Access

These answers cover the parts you usually want first: what the policy covers, how access changes by region, how records are kept and where to send a request. Each answer follows the same rule set, so you can check what applies to your account without hunting through the rest of the page. If a point depends on local law, we say so plainly and use the account record to decide the next step.

It covers account terms, data handling, cookie use, contact routes and the way we handle requests. If a feature is tied to a region, access depends on local law and is available where local law permits.

The core terms stay the same, but the features shown to you can change by location and by the rules that apply there. Where local law permits, we keep the relevant policy available in your account area.

We use it to run your account, confirm requests, store a change trail and respond to legal questions. We only keep what the policy requires, and we limit access to staff who need the record.

Yes. Send the exact field you want changed and the current record attached to the account. If the request is allowed under local law, we update the file after verification and note the change in our logs.

Cookie records help the browser remember settings, session state and consent choices. They also help us show which notice you accepted, so later questions about the page can be matched to the right version.

We keep records for the period needed for account operation, legal duties and dispute handling. After that, the record is removed or anonymised according to the relevant policy and any local rule that applies.

Use chat, email or the form in your account and tell us the page, date and account email. We will route it to the team that handles policy requests and reply with the next step.

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