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What This Privacy Policy Covers

This page explains how we collect, use, store and protect the details tied to your co8bet account, device and support chats.

MalaysiaLocal lawCookiesAccount data

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How the policy works in Malaysia

co8bet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to the details you give us when you open an account, confirm your identity, move through the site or contact us for help. We may also collect device, browser and session data so we can keep sign-ins stable, reduce misuse and remember the

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settings you choose. If you send a transaction through Touch 'n Go, GrabPay, Boost dan FPX, we record the references needed to reconcile the wallet and answer your request; we do not keep more than we need for that purpose. Where local law permits access, the
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same rules apply across Malaysia, including if you log in from Johor Bahru or another city. If a law asks us to keep records longer, we will do that and limit access to staff who need it for support, compliance or security.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Ways to reach our privacy team

If you want a copy of your data, need a correction or want to ask how a record was used, reach us through the support channel…

HANDLING STANDARDS

How we handle your data

We keep this part practical: collect only what we need, use cookies for sign-in and language settings, and restrict access to staff who handle support, verification and security checks.

Data collection

We collect account details you submit, plus device and session logs needed to run login, fraud checks and support replies. We avoid asking for extra fields unless the request cannot be completed without them.

Cookie use

Cookies remember your session, language choice and security state. You can clear them in your browser, but some pages may ask you to sign in again after that.

Account security

We protect accounts with password rules, session checks and step-up verification when something looks unusual. If we spot a risk, we may pause the session until the account holder confirms it.

Retention period

We keep records only as long as needed for service, support, dispute handling and legal duties. After that, we delete or anonymise them where our systems allow.

Change requests

If your details change, send a request from your registered email or through in-account chat. We may ask for a fresh check before replacing contact or identity fields.

Who to contact

For access, correction or deletion questions, contact our support team and state what record you want to change. We will tell you what can be done under local law and what must stay.

Privacy answers you may need

If you want to know what we collect, how cookies work or how to ask for a change, the questions below cover the main points. They stay focused on account data, retention and access requests so you can act without guessing. If your case is unusual, contact support from your registered account and we will reply with the next step under local law.

We collect the details you type in, plus device and session data that help us run login, security and support. If you send a request from another channel, we may keep that record too so we can follow up.

Cookies keep you signed in, remember settings and help us spot unusual access. They also reduce repeated prompts when you move between pages, but you can clear them in your browser at any time.

Yes. Send the request from your registered email or in-account chat, and we will verify your identity before sharing anything. Some records may be limited by local law or by duties we must keep.

We keep records only for the period needed to provide support, handle disputes, meet legal duties and maintain security. When that period ends, we delete or anonymise what the system allows.

Only staff or service partners who need the data to process support, security or technical tasks can see it. Access is limited by role, and we expect those parties to keep it confidential.

Tell us which field is wrong, send the update from your registered email and, if needed, attach a clear check that matches the account. We will confirm what can be changed and then update the record.

Yes. The same policy follows your account wherever you access it in Malaysia, including from Johor Bahru or Ipoh, as long as local law permits access. Any extra legal steps will be handled before we act.

What This Privacy Policy Covers

Ways to reach our privacy team

How we handle your data

Data collection

Cookie use

Account security

Retention period

Change requests

Who to contact

Privacy answers you may need

01 What data do you collect when I open an account?

02 Why do you use cookies?

03 Can I ask to see my data?

04 How long do you keep records?

05 Who can access my data?

06 How do I ask for a correction?

07 Does the policy still apply if I log in from another Malaysian city?

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